How long should a consultation take?

New client consultations should take 10-20 minutes to cover hair history, goals, lifestyle and expectations. Returning client check-ins take 3-5 minutes. Colour correction or major change consultations may take 20-30 minutes and sometimes require a separate appointment before the service.

What should I cover in a consultation?

Essential topics: desired outcome (with reference images), hair history (previous chemical services), lifestyle (daily styling routine, time available), hair and scalp condition assessment, allergy checks for new clients, realistic expectations, pricing and timing, and aftercare/maintenance plan.

Why is a consultation important?

A thorough consultation prevents misunderstandings, manages expectations, reveals potential issues (allergies, previous chemical services), builds client trust and reduces complaints. It is also a legal safeguard — documenting what was discussed protects both stylist and client if there are any disputes.

Should I charge for consultations?

Most salons offer free consultations for standard services. However, colour correction or complex consultations that require significant time (30+ minutes) and may include a strand test can reasonably be charged at £15-£30, often credited toward the service if the client proceeds.

CutCalcs

Consultation Calculator — Duration & Topics

Estimate consultation duration and service recommendations based on client needs.

Client Type

Service Complexity

Colour Change

How We Calculate This

This calculator estimates consultation duration based on client type, service complexity and whether a colour change is involved, plus provides topic and checklist guidance.

The formula

Consultation time = Client type base + Complexity adjustment + Colour change adjustment

New client: 15 min base
Returning client: 5 min base
Colour correction: 20 min base

Frequently Asked Questions

Related Calculators

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Annual Spend Calculator

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Colour History Calculator

Track colour formulation history and calculate colour buildup over visits.

Growth Rate Calculator

Calculate hair growth over time and predict length at future appointments.

Last updated: February 2026

All calculations are estimates. Always perform a strand test before chemical services.